Package Holidays Terms and Conditions
Your contract is with Cyprus Paradise, part of Cyprus Premier Holidays Ltd
1. Your Holiday Contract
A. You must be aged 18 years or over to make a booking with us. You may book by post, telephone, via our website or through one of our authorised agents. All bookings are subject to our booking conditions.
B. When you make a booking, you undertake that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. When a booking is made, the 'lead name' on the booking guarantees that he or she has the authority to accept and does accept on behalf of the party the terms of these booking conditions. If your booking has been paid for by another person on your behalf, we are entitled to assume that such person is authorised by you to deal with us on your behalf in relation to all matters concerning your booking including cancellation and flight changes. If you wish to cancel or restrict that authority, it is your responsibility to notify us in writing.
C. After we receive your booking and all appropriate payments stated under this contract, at which time you will be given a unique booking number, we will issue a confirmation invoice. A valid contract will exist as soon as your booking is confirmed and an invoice is issued to the 'lead name'. This contract is made under the terms of these booking conditions. Please check the details on your confirmation invoice carefully. If you have any questions, or anything does not appear to be right, you must contact our or your travel agent, immediately.
D. This contract is governed by English Law and the jurisdiction of the English Courts. You may, however, choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
E. The contractual terms of this holiday contract apply between you and us because you have chosen a Package Holiday with us (hereinafter referred as ‘holiday’).
2. Your Financial Protection - ATOL 9345
We provide full financial protection for our package holidays. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate details. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body if that other body has paid sums you have claimed under the ATOL scheme. For further information visit the ATOL website at www.atol.org.uk.
Air Travel Organiser’s Licence number is 9345, issued by the Civil Aviation Authority, Gatwick Airport South, West Sussex, RH6 0YR, UK, telephone 0333 103 6350, email [email protected].
3. Your Holiday Price and Payment
A. When you make your booking, you must pay a non-refundable deposit starting from £49 per person. The exact amount of deposit will depend upon the holiday that you choose and the season that you are travelling. We will require a deposit and/or pre-payments in order to confirm your travel arrangements. Higher deposits or flight balance may be due at the time of booking for certain flights/airlines and may be non-refundable (please enquire at time of booking). Certain holiday packages may also require full non-refundable payment at time of booking. The balance of the price of your travel arrangements must be paid at least 8 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your travel arrangements and we shall retain your deposit in full. There is no debit or credit card fees when booking your holiday unless otherwise notified at the time of payment that there has been a change in this rate.
B. Where you opt for the monthly payment plan, after payment of the deposit, the remaining balance will be paid in monthly installments with the final payment being taken on the date specified in your Booking Confirmation, 4 weeks before your departure. In the event of cancellation after the second installment, we reserve the right to keep all payments made by you to date.
C. Credit or Debit Card Fraud: If you do not supply the correct credit or debit card billing address and/or cardholder information, your booking will not be confirmed, the issue of your tickets may be delayed and the overall cost may increase. We reserve the right to cancel your holiday if payment is declined for any reason or if you have supplied incorrect credit or debit card information. We also reserve the right to carry out random checks (including but not limited to a search of the electoral roll) in order to minimise credit or debit card fraud. As a result of this, before issuing tickets we may require you to provide us with a postal copy of proof of address, a copy of your credit or debit card and a recent statement. If we become aware of and/or become notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled and you will be liable for all costs and expenses arising from such cancellation.
D. Price Changes: Changes in fees (including transportation costs, fuel costs, dues, taxes, fees such as landing taxes or embarkation/disembarkation fees at ports/airports and exchange rates) and services mean that the price of your travel arrangements (or any part of them) may change after you have booked your travel arrangements. However, there will be no change to the cost of your travel arrangements within 20 days of departure. In relation to the price of your holiday, we will absorb and you will not be charged for any increase equivalent to up to 2% of the price of your total travel arrangements, which excludes insurance premiums and any amendment charges. You will be charged for the amount over and above that. If this means that you have to pay an increase of more than 8% of the price of your total travel arrangements (excluding insurance premiums and amendments charges), you will have the option of accepting a change to another holiday if we are able to offer one (if this is of equivalent or higher quality, you will not have to pay more but if it is of lower quality you will be refunded the difference in price), or cancelling and receiving a full refund of monies paid, except for any amendment charges and cancellation charges already incurred. We will consider at our discretion an appropriate refund of insurance premiums paid if you can show that you are unable to transfer or reuse your policy. Should you decide to cancel due to a price increase of more than 8%, you must exercise your right to do so within 14 days from the issue date printed on your invoice.
E. Should the price of your holiday go down due to the cost changes mentioned above, then any refund due will be paid to you. We will deduct from this refund our administrative expenses incurred. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the price of your travel due to contractual and other protection in place.
* Please be informed that bookings made on our web-site 48 hours prior to your departure and/or check-in needs to be re-confirmed by our sales agents on 0044 0800 170 777.
4. Pricing and Factual Accuracy
A. Every attempt has been made to ensure the accuracy of pricing and information presented in our brochure or on this website. However, prices are subject to change without notice and rare pricing errors may occur in our brochure or on this website. Similarly, inadvertent factual errors may occur. Cyprus Premier Holidays Ltd will not be held responsible for such errors. However, we will take prompt action to correct any errors that are brought to our attention. We will not be held responsible for claims regarding, price changes and brochure and factual accuracy unless our customers do notify us immediately after the booking and/or during their holidays.
B. The prices of holidays and accommodation shown in our brochures and on our web-site are valid for UK passport holders and our suppliers do reserve the right to charge their local rates, should you fail to check in to your accommodation with a valid UK passport.
C. The prices of rooms shown in our brochures and on our web-site are generally based on the lowest room category for each of the properties that we feature unless otherwise specified in the pricing.
D. Please ensure that you have read and understood the conditions of the ‘special offers’ applicable to your holiday. Some may require additional payments to be made locally direct to the property or may involve room upgrades that cannot be confirmed until your arrival. Special offers can be withdrawn or amended at any time.
E. If we confirm and process your booking where a pricing or other error is obvious and could reasonably have been recognised by you as a mistake, we may terminate the contract and refund you any sums you have paid us.
5. If You Change Your Booking
A. If you want to change your travel arrangements after our confirmation invoice has been issued or before you travel, we’ll try to help but we can’t guarantee it will always be possible, because changes are subject to availability at the time and to the supplier’s terms and conditions, moreover eligibility to make changes and actual charges applying will be advised to you when you request the change. Any request for changes to be made must be from the ‘lead name’ on the booking. Written notification by mail or email from the ‘lead name’ on the booking must be received. If we can make the change you ask for, you’ll have to pay for any additional services, facilities, or other items you request at the price which applies on the day the change is made. Any amendment to your confirmed booking will incur an administration charge of £50 per person per change*, plus any charges from the Service Provider.
These charges include but are not limited to:
- Change of destination
- Change of flight
- Change of hotel
- Change of name
B. If you wish to make an amendment to your booking please put in writing via e-mail to [email protected]. Whilst we will try to assist, we cannot guarantee that such requests to make changes can or will be met.
C. You can transfer your booking to another person, who satisfies all the conditions that apply to this booking, by giving us notice in writing at least 14 days before departure. Both you and the new traveller are responsible for paying all costs we incur in making the transfer, including an administrative fee of £50 per person per change. Name change requests cannot be always guaranteed as most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. Any booking discount you may have received at the time the original booking was made may be altered or reduced whenever changes are made. If the number of people in your accommodation changes, you may have to pay extra and may lose any free or reduced infant and child places or any free group places. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply.
D. At the time of booking you may have the option to select rooms or services which are available at a special rate as they are non-refundable, non-changeable and/or non-transferable from point of sale. This means that from the time the booking is confirmed, no amendments whatsoever (including names, dates and duration) can be made and the only option available is to cancel. Cancellations of this room type may be charged a 100% cancellation fee by the Service Provider.
E. A change of travel date when travelling with any airline/transport provider will incur cancellation charges imposed by the supplier which could be up to 100% of the transport element of your booking. Name changes (including changes to initials), on flight bookings with any airline may be treated as a cancellation and re-booking and you’ll be asked to pay any costs we incur from the airline, plus the applicable amendment charge set out above. Your flight, destination and date changes can be treated by some suppliers as a cancellation and rebooking, regardless of the period of notice you give to us. Suppliers may charge up to 100% of the transport element of your booking and you must also pay the amendment charge mentioned above. If the accommodation supplier allows changes, they will usually make an amendment charge. In some instances, the supplier’s charge may be up to 100% of the cost of the accommodation element of your booking – even if you’re cancelling or amending.
*We’ll charge amendment fees (where stated) each time you request us to make a change to your booking, but these won’t be more than £150 per person or £500 per booking for each individual request made at any one time unless cancellation charges apply.
6. If You Cancel Your Holiday
A. If you or any member of your party shall request to cancel the travel arrangements at any time, then written notification from the person who made the booking or your travel agent must be received at our offices. Since we incur costs in cancelling your travel arrangements, you will have to pay cancellation charges as follows (see also the only exception* below).
Cancellation and Amount of payment due to us:
Period before departure within which written notice of cancellation is received by us
|More than 56 days||Loss of Deposit|
|56 to 31 days 60%||60%|
|30 to 21 days 85%||85%|
|20 days to 0 days 100%||100%|
You may reclaim such cancellation charges from your insurance company, if the reason for your cancellation is covered under your insurance policy.
B. If you cancel your booking, and the deposit you have paid does not cover the cancellation charges set out in this paragraph (e.g. because you have chosen a low deposit option), you must pay any difference between the amount you have paid, and the cancellation charge applied. Where non-refundable flights have been confirmed with the airline, at the time of cancellation 100% of the full booking value of the flights (including baggage or any extras) will be passed onto you as part of the cancellation charge.
C. All cancellation charges become payable by you immediately upon confirmation of the cancellation. These charges are based on your total holiday cost and how many days before your departure we receive your cancellation notice, not when your correspondence was sent to us. Please note that any amendment charges are non-refundable.
D. No refund will be made after departure on any part-used components of your holiday (e.g. unused flights, unused car hire or as a result of early check-out). You will be charged 100% of the price of all part-used components.
E. Certain arrangements may not be cancelled after they have been confirmed and any cancellation could incur a cancellation charge of up to 100% of that part of the arrangements.
*You can only cancel your booking without paying cancellation charges if the performance of your package, or the carriage of passengers to your destination, is significantly affected by unavoidable and extraordinary circumstances. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund. We will observe advice provided by the UK Foreign & Commonwealth Office.
7. If We Change or Cancel Your Holiday
Changes Made By Us
A. We may have to make changes to any aspect of your booking and we reserve the right to do so at any time, as we plan the arrangements many months in advance. Most changes are insignificant and we will notify you about these. Examples of insignificant changes include alteration of your outward/return flights by less than 12 hours, changes to aircraft type, change of accommodation to another of the same or higher standard, changes of carriers, a change between same district and/or island airports ( such as London airports including Gatwick, Heathrow, Stansted and Luton).
B. We may have to make a significant change and we will inform you about it before you travel (if there is time). The sort of significant changes we’ll tell you about include a change of your destination or if we downgrade your accommodation. In case of a significant change, you will have the choice of either accepting the change of arrangements, accepting an offer of alternative travel arrangements of comparable standard from us if available (we will refund any price difference if the alternative is of a lower value or if you wish to have a higher value holiday you will pay the difference), or cancelling your booked holiday and receiving a full refund of all monies paid. In all cases, except where the significant change arises due to ‘Circumstances Beyond Our Control’ we will pay compensation as detailed below:
IF WE MAKE A SIGNIFICANT CHANGE TO YOUR HOLIDAY
Period before departure within which change is notified to you and the amount you will receive from us for each full fare paying passenger:
|More than 42 days||No Compensation|
|29 to 42 days||£10|
|15 to 28 days||£15|
|1 to 14 days||£20|
|On departure date or in resort||£40|
C. We will not pay you compensation and the above options will not be available if we make an insignificant change or cancel as a result of your failure to make full payment on time. We regret we cannot pay any expenses, costs or losses incurred by you as a result of any change more than 42 days before departure.
Cancellation By Us
We reserve the right to cancel your booking. We will not cancel less than 12 weeks before your departure date, except for unavoidable and extraordinary circumstances, or failure by you to pay the final balance or because the minimum number required for the package to go ahead hasn’t been reached. Unavoidable and extraordinary circumstances mean a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken. If your holiday is cancelled you can either have a refund of all monies paid or accept an alternative holiday of comparable standard from us if we offer one (we will refund any price difference if the alternative is of a lower value). We will give you a reasonable period of time to decide which of the options described above you would like to take. If we do not hear from you, we shall send a reminder to you, and if you still do not respond then we may cancel your Holiday and provide you with a refund. No compensation will be payable if we cancel because of Circumstances Beyond our Control or because the minimum number of persons required to book the Holiday for it to take place (as described in your booking) has not been met or if you failed to make payment on time. Please note that where an outward flight isn’t used, we have the right to cancel any other arrangements you’ve booked with us and you won’t be able to use your return flight ticket. In these circumstances, no refund can be provided for any unused arrangements. In the event a refund is paid to you, we will pay compensation as detailed below except where the cancellation is due to unavoidable and extraordinary circumstances (see definition above).
|Period before departure in which we notify you||Amount you will receive from us|
|More than 120 days||£0|
|29 to 120 days||£15|
|15 to 28 days||£20|
|7 to 14 days||£30|
|Less than one day||£40|
Any fraud or illegal activity involved in the payment of your booking on your credit or debit card shall entitle us to cancel your holiday/booking immediately at any point and not pay you compensation or refund and lodge a police complaint.
*Circumstances Beyond Our Control: Such circumstances will usually include, but are not limited to: war, threat of war, airport closures, airspace closures (as well as other air traffic management decisions which may give rise to long or overnight delays or cancellations of one or more flights), epidemic, significant risks to human health such as the outbreak of a serious disease at the travel destination, natural or nuclear disaster, serious security problems such as terrorist activity, civil unrest or events arising out of political instability, industrial dispute or strikes, bad weather (actual or threatened), Foreign Office advising against travel to a particular destination and significant building work taking place outside of your accommodation (such as resort development), unavoidable technical problems with transport.
Under EU Law, you have rights in some circumstances to refunds and/or compensation from the airline in cases of denied boarding, cancellation or delay to flights. Reimbursement in such cases is the responsibility of the airline and will not automatically entitle you to a refund of your holiday price from us. Your rights to a refund and/or compensation from us are set out in clause 7. If any payments to you are due from us, any payment made to you by the airline or any other service provider will be deducted. Full details of these rights will be publicised at EU airports and will also be available from airlines
At the time of booking, we are not always in a position to confirm the carrier(s), aircraft type and flight timings which will be used in connection with your flight. Where we are only able to inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s) or any change in the identity of the actual carrier(s) as soon as we become aware of this. The carrier(s), flight timings and types of aircraft shown online and detailed on your confirmation invoice are for guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets which you will receive electronically before departure. You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct flight times. It is possible that flight times may be changed even after tickets have been despatched we will contact you as soon as possible if this occurs. Any change in the identity of the carrier(s), flight timings, and/or aircraft type and/or waiting time in between flight connections will not entitle you to cancel or change to other arrangements without paying our normal charges.
9. If You Have A Complaint
If you have a complaint or problem you must inform the hotel/resort, tour company or vehicle supplier immediately and our local representative as soon as possible in order that they have the opportunity to put things right. If your complaint or problem has not been resolved to your complete satisfaction, please contact customer services on 02081506088 or send an email to [email protected] so that we are given the opportunity to assist. If you fail to follow either of these procedures, your right to compensation may be affected, as we will have been deprived of the opportunity to rectify the problem.
In the unlikely event that your complaint is not resolved during your holiday, please follow this up within 28 days of your return home in writing via e-mail to our Customer Services Department at [email protected]om giving your booking reference and all other relevant information.
10. Our Liability to You
A. You must inform us without undue delay of any failure to perform or improper performance of the travel services included in this package or if any of the travel services included in your package are not performed in accordance with the contract, or are improperly performed, by us or the travel service suppliers.
B. We will not be liable where any failure to perform or improper performance of the travel services is due to: you or another member of your party; or a third party unconnected with the provision of the travel services in the package and is unforeseeable or unavoidable; or unavoidable and extraordinary circumstances, which means a situation beyond our control, the consequences of which could not have been avoided even if all reasonable measures had been taken.
C. Except as specifically set out in these conditions, we will not accept any further or different liability than the Package Travel and Linked Travel Arrangements Regulations 2018 impose. It is your responsibility to show that reasonable skill and care has not been used if you wish to make a claim against us.
D. For all claims which do not involve death or personal injury, the maximum amount we will have to pay you, if we are found liable to you on any basis is three times the price (excluding insurance premiums and amendment charges) paid by or on behalf of the person(s) affected in total unless a lower limitation applies to your claim. This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your holiday.
E. Our liability will also be limited in accordance with and/or in an identical manner to:
a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and
b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions. (copies of the travel service contractual terms or other conventions are available).
c)Every occurrence of unavoidable or extraordinary circumstances will lead to the suspension of the obligations in these Booking Conditions that are affected by such unavoidable or extraordinary circumstances and we shall not be liable as a result of our inability to meet such obligations in an event. If it is impossible to ensure your return as scheduled due to unavoidable or extraordinary circumstances, we will bear the cost of necessary accommodation, if possible of equivalent category, for a maximum of three nights. The limit doesn’t apply to persons with reduced mobility and any person accompanying them, pregnant women and unaccompanied minors, or persons in need of specific medical assistance, provided that you notify us of these needs at least 48 hours before the start of your holiday.
11. Holiday Illness or Injury or Additional Assistance
If you’re in difficulty whilst on holiday and ask us to help we will provide appropriate ‘additional assistance’: in particular by providing information on health services, local authorities and consular assistance; and helping you to find alternative arrangements and any necessary phone calls/emails. You must pay any costs we incur, if the difficulty is your fault.
In the event of an injury or an illness whilst on holiday , you must consult a local doctor and report your illness to your in resort representative immediately or by calling our customer services directly 0044 0208 150 6088 or e-mail [email protected] . You must provide us with full details of both the local doctor you saw and your GP in the UK, together with written authority for us to obtain medical records and all tests/sample analysis from both those doctors. Failure to provide us with access to the records prepared at the time you were ill in resort and immediately on your return to the UK, and/or failure to follow our complaints procedure as set out in the paragraph titled “If you have a complaint”, may reduce or extinguish any rights you have to claim compensation from us, or from any relevant supplier.
We are a voluntary Member of ABTA, membership number Y2916. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or about this contract. The arbitration scheme is arranged by ABTA and administered independently by IDRS, part of the Chartered Institute of Arbitrators. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can, however, deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,000 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within twelve months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA/IDRS Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.
It is a condition of booking your holiday with us that you immediately take out relevant personal travel insurance on the date of your booking with an adequate amount of cover for your chosen holiday and cancellation of your holiday as well as your linked travel arrangements. This is your responsibility and if you chose to travel without adequate insurance cover, we will not be liable for any losses howsoever arising.
14. Special Request
Any special requests must be advised to us at the time of booking, e.g. diet, room location, a particular facility at a hotel etc. Whilst every effort will be made by us to try and arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. The fact that a special request has been noted on your confirmation invoice or any other documentation or that it has been passed on to our suppliers is not confirmation that the request will be met. Failure to meet any special request will not be a breach of contract on our part unless the request has been specifically confirmed by us in writing. We will not pay compensation for failing to meet a special request unless we’ve confirmed separately in writing to you that the request will be met. When you make a special request, you agree that any personal data you provide including sensitive personal data, has to be passed to the relevant supplier to fulfil that request, and you consent to this happening.
15. Building Work
Northern Cyprus permits building work by law and we cannot legally prevent this. If we have received formal building work notification from the supplier prior to your departure, we will inform you and to arrange alternative accommodation of the same or similar standard at no extra cost, subject to availability. Should the building works commence whilst you are in the resort or if there are any building works which are outside of your hotel/resort, we will not accept any liability should you fail to notify us as soon as the building work disturbance comes to your notice.
16. Passport, Visa and Immigration Requirements
It is your responsibility to ensure that you are in possession of all necessary travel and health documents before departure. A full and valid passport is required for destinations we feature (including children) and Visas may be required at different destination airports.Requirements may change, and you must check the up to date position in good time before departure. If you or any member of your party is not a British Citizen or holds a non-British passport, you must check passport and visa requirements with the Consulate or Embassy of your landing destination airport in which you are intending to travel, prior to booking.We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.
Please note if you are traveling into Larnaca (LCA) this is in Southern Cyprus, if you are travelling into Ercan (ECN) this is in Northern Cyprus. For more details please contact the North Cyprus Representative’s Office (0044 - 0207 631 1920), Southern Cyprus Embassy (0044- 020 7321 4100)
17. Brochure Accuracy and Website/Brochure Online Content
A. We take all practical steps possible to ensure that the details displayed on the website are accurate and up-to-date, but we do rely upon the information given to us by the Service Provider(s) and are intended to present a general idea of the services and facilities being offered. Sometimes – and particularly at the beginning and end of the season – certain facilities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy. Some advertised activities or facilities, for example water-sports, may not be available all year round. There may be local charges for some facilities, for example, TVs, WIFI, safety deposit boxes, sun-loungers, parasols, spa access, tennis courts, pool tables and air-conditioning. Unless specifically confirmed in your room type or board basis, you must assume some, if not all facilities will be payable locally. If your Service Providers advise us about significant changes to descriptions or about the withdrawal of any significant facility, we will endeavour to pass this information to you. Any complaints about services or facilities should be directed to the relevant Service Provider The information in our brochures and/or on our website is based on our own visits, appraisals and on information supplied to us by our airlines, hotels and tour suppliers and has been checked to ensure that it is accurate at the time of going to print. However, because we do not own or control the airlines, hotels and ground operations, changes can and do occur from time to time and may be made without any advance notification from our suppliers.
B. Our holidays are planned many months in advance of brochure production and may not reflect the true situation at the time you are on holiday. Hoteliers and suppliers may withdraw or change a facility temporarily or otherwise, for local reasons, some of the outdoor facilities may not be open early or late in the season or in the winter or some indoor facilities may be kept closed in the summer. Some advertised amenities including sports facilities may carry a local charge. Some facilities may be curtailed as some may be improved. These are beyond our control. When we are told of any significant changes we will let you know before you travel.
C. Brochures are our responsibility as your tour operator. They are not issued on behalf of, and do not commit the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements. Please note that in accordance with Air Navigation Orders in order to qualify for infant status, a child must be under 2 years of age on the date of its return flight.
D. Accommodation Classifications for our brochure reflects our own unique style of classification to grade the overall experience of the property, taking into consideration the standard of accommodation, facilities, and service. Classifications are unique to a destination and can reflect local or regional variation in quality and service. Our classifications are for your guidance only and do not mirror any international “star rating” system. In each case the full description of the property should be read in conjunction with the classification indicated.
18. Conduct While Travelling
We reserve the right to refuse to accept you as a customer or continue dealing with you if we, or another person in authority, believe your behaviour is disruptive, causes unnecessary inconvenience, is threatening or abusive, you damage property, you upset, annoy, disturb, or put any other traveller or our staff or agents in the UK or resort in any risk or danger, on the telephone, in writing or in person. If the Captain of your flight or any of our resort staff or agents believes that you could be disruptive or that you are suffering from a contagious disease, they can also refuse to let you proceed with your travel arrangements, restrict your movements on board, disembark you from aircraft or remove you from your accommodation or excursion. If you are disruptive and prevented from boarding your outbound flight in the U.K. we will treat your booking as cancelled by you from that moment and you will have to pay full cancellation charges. If this occurs abroad, you will then you will become responsible for your own return home and any other members of your group who will not or cannot travel without you. In any of these circumstances no refunds or compensation will be paid to you and we may make a claim against you for damages, costs, or expenses.
19. Disabilities and Medical Requirements
We are happy to guide and assist you in choosing the right holiday for your personal needs. As some of the overseas accommodation, resorts and airports featured, may lack facilities such as ramps for wheelchairs, lifts etc. It is essential that, you advise us of any disabilities and special requirements when booking your holiday. If full details are not given at the time of booking and if we are unable to properly accommodate the particular needs on arrival in resort of the person(s) concerned, we reserve the right to terminate the booking contract immediately.
Excursions or other tours that you may choose to book or pay for whilst you are on holiday are not part of your package holiday provided by us. For any excursion or other tour that you book, your contract will be with the operator of the excursion or tour and not with us. We are not responsible for the provision of the excursion or tour or for anything that happens during the course of its provision by the operator.
21. Travel Agents
All monies you pay to the travel agent are held by him on behalf and for the benefit of the Trustees of the Air Travel Trust at all times. This is subject to the agent’s obligation to pay it to us for so long as we do not fail. If we fail, any money held at that time by the agent, or subsequently accepted from you by him, is and continues to be held on behalf of and for the benefit of the Trustees of the Air Travel Trust without any obligation to pay that money to us.
22. Data Protection Policy
Cyprus Premier Holidays Ltd is a data protection controller for the purpose of the Data Protection Act 1998. It is necessary for us to collect certain personal details from you to ensure your booking is processed correctly and your travel arrangements meet your requirements. These will include, where necessary, the names and address of party members, credit/debit card details or other payment details, telephone contact details and special requirements such as those relating to any disability, dietary or medical condition which may affect the holiday arrangement. If we do require additional personal details, we shall advise you before we obtain these from you.
23. Fraudulent Complaints and Claims
We’re committed to the prevention and detection of fraud to protect our customers and to try to keep the cost of our holidays as low as possible. We identify fraudulent claims and/or if any complaint or claim is proved to be fraudulent in any way, such as, falsely claiming to be affected by an illness resulting from eating at the hotel, or exaggerating the effect a minor illness had on the enjoyment of the holiday, we’ll take appropriate legal action to recover any sums that may have been paid out. We reserve the right to refuse to accept any future bookings from the person or people involved. It’s a criminal offence to make fraudulent claims therefore we may also put the matter into the hands of the Police.
In this contract "We", "our" and "us" refers to Cyprus Paradise and Cyprus Paradise refers to Cyprus Premier Limited, Registered Company Number: 5887997, Registered Company Address: 239-241 Kennington Lane, London, England, SE11 5QU, UK, Tel No: 02083438888, e-mail address: [email protected]
Can we help you?
You can contact us for information regarding your booking at any time.
- 020 8150 6088
- Email us