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Hotel Only Terms and Conditions

Your contract is with Cyprus Premier Holidays Ltd.

These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Cyprus Premier Holidays Ltd. trading as Cyprus Paradise, a company registered in England and Wales (“we” or “us”). Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions references to "you" and "your" include the first named person on the booking and all persons on whose behalf a booking is made or any other person to whom a booking is added or transferred.

We act as a booking agent for accommodation only bookings. When you book your ‘Accommodation Only/Hotel Only’ services you are accepting these booking conditions on behalf of everyone travelling.

Please read these booking conditions carefully as they, together with the specific information about your confirmed accommodation.

1. Your Accommodation Contract:

A. The ‘Hotel Only’ and/or ‘Accommodation Only’ services include any hotel or resort accommodation, bungalow, apartment rental and any other accommodation services on offer on our website.

B. Your contract is with the Supplier/Principal and its booking conditions apply. As agent, we accept no responsibility for the actual provision of the Travel Arrangements. Our responsibilities are limited to making the booking in accordance with your instructions. A contract between you and the accommodation/hotel will exist when we send you confirmation on their behalf.

C. You must be aged 18 years or over to make a booking with us. You may book by post, telephone, via our website or through one of our authorised agents. All bookings are subject to our booking conditions.

2. Prices and Factual Accuracy:

We reserve the right to alter any of our advertised prices. You will be advised of the current price of the accommodation that you wish to book before your booking is confirmed.

A. Every attempt has been made to ensure the accuracy of pricing and information presented in our brochure or on our website. However, prices are subject to change without notice and rare pricing errors may occur in our brochure or on this website. Similarly, inadvertent factual errors may occur. Cyprus Premier Holidays Ltd will not be held responsible for such errors.

B. The prices of accommodation shown in our brochures and on our web-site are valid for UK passport holders.

C. The prices of accommodation shown in our brochures and on our web-site are generally based on the lowest room category for each of the properties that we feature.

D. Please ensure that you have read and understood the conditions of the ‘special offers’ applicable to your holiday. Some may require additional payments to be made locally direct to the property or may involve room upgrades that cannot be confirmed until your arrival. Special offers can be withdrawn or amended at any time.

E.) We take all practical steps possible to ensure that the details displayed on the website are accurate and up-to-date, but we do rely upon the information given to us by the Service Provider(s) or Suppliers. Sometimes – and particularly at the beginning and end of the season – certain facilities may be withdrawn for reasons such as maintenance, bad weather or lack of demand from guests or low occupancy. Some advertised activities or facilities, for example water-sports, may not be available all year round. There may be local charges for some facilities, for example, TVs, WIFI, safety deposit boxes, sun-loungers, parasols, spa access, tennis courts, pool tables and air-conditioning. Unless specifically confirmed in your room type or board basis, you must assume some, if not all facilities will be payable locally.

F. Any complaints about services or facilities should be directed to the relevant Supplier/Service Provider/Hotel/Resort/Accommodation Provider.

G. Accommodation Classifications for our brochure reflects our own unique style of classification. Our classifications are for your guidance only and do not mirror any international “star rating” system.

3. Making a Booking and Payment:

A. When you have chosen your accommodation and you make a request to us to book it, you must pay the requested minimum deposit of the full cost of the booking/the full cost of the booking depending on the time of the booking prior to your arrival date. Your booking is only confirmed when we issue our confirmation invoice/email.

B. You must check your booking confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant British Passport and your accommodation check-in at agreed rates can only be made by presenting your British Passport.

C. If you have paid a deposit, the balance of the cost of your accommodation is due 4 weeks before departure. If it is not received in time we will cancel your booking and retain your deposit. The cost of your accommodation does not include any extra chargeable services that you may use whilst at the accommodation. These are payable direct to the accommodation provider/supplier.

D. Credit or Debit Card Fraud: If you do not supply the correct credit or debit card billing address and/or cardholder information, your booking will not be confirmed or be delayed and the overall cost may increase. We reserve the right to cancel your booking if payment is declined for any reason or if you have supplied incorrect credit or debit card information. We also reserve the right to carry out random checks. If we become aware of and/or become notified of any fraud or illegal activity associated with the payment for the booking, the booking will be cancelled, and you will be liable for all costs and expenses arising from such cancellation.

4. Your Responsibility For Your Booking:

When you make a booking you guarantee that you have the authority to accept the terms of the booking on behalf of your party. This means that you are responsible for making all payments due, notifying us if any changes or cancellations are required and for receiving the confirmation and keeping your party informed.

5. If You Want to Change or Cancel Your Booking:

After our confirmation has been issued, it may be possible to make changes to your booking if possible. Any changes can only be requested by the person that made the booking and you must send such requests to us in writing to customerservices@cypruspremier.com or by calling our customer services directly.

A. We cannot guarantee that we will be able to accommodate your request but we will try to do so. You will be asked to pay an administration fee as stated below, plus any charge made by the accommodation supplier. These are likely to be higher the closer you get to your arrival date, so contact us as soon as you can.

B. If you change the number in your party, depending on the accommodation suppliers approval and availability for such change, the accommodation price will be re-calculated. If the party size is reduced, this is likely to mean the remaining members paying more due to under-occupancy. You will also need to pay the appropriate proportion of the cancellation fee for the adult who has cancelled.

C. Some of our hoteliers or accommodation providers can treat changes as a cancellation and charge a fee, up to 100% of the price and you will be liable to pay such fees for making changes. If you wish to change your accommodation, you accept that there will not be any reduction in the price you pay, even if your new accommodation is cheaper than the original booking price.

D. If you wish to cancel your booking you must let us know as soon as possible, since we incur costs in cancelling confirmed bookings, particularly if cancellations occur close to arrival date, you will be charged a cancellation fee.

 

Amendment Fees

60 days or more before your holiday

59- 20 days before your holiday

19 - 0 days before your holiday

To change a name

£50 per person

90% of original price

100% of original price

To change accommodation and duration subject to clause 5(c) stated above

70% of original price

90% of original price

100% of original price

To change check-in date to an earlier/later date (subject to Supplier’s discretion)

Treated as a cancellation

Treated as a cancellation

Treated as a cancellation

 

Cancellation Fees

 

Cancellation timeline before your check-in date

Percentage of your Accommodation Price

4 weeks or more

60% of original price

4 weeks - 0 days

100% of original price

 

Please note:

- Some Supplier/Principals do not allow changes and therefore full cancellation charges will apply.

- Administration fees are non-refundable in the event you cancel your booking.

6. If the Supplier Changes or Cancels Your Accommodation:

We will inform you as soon as reasonably possible if the Supplier/Principal needs to make a significant change to your confirmed Travel Arrangements or to cancel them. We will also liaise between you and the Supplier/Principal in relation to any alternative travel arrangements offered by the Supplier/Principal but we will have no further liability to you.

Force Majeure: We shall have no responsibility or liability to you for any failure to perform, or a delay in performing, any obligations owed to you which are caused by Force Majeure and we will not be liable or pay you compensation if your booking is affected by “Force Majeure” . For the purposes of these Booking Conditions, Force Majeure means any event beyond our or our supplier’s control, the consequences of which could not have been avoided even if all reasonable measures had been taken. Examples include warfare and acts of terrorism (and threat thereof), civil strife, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such as floods, earthquakes or weather conditions which make it impossible to travel safely to the travel destination or remain at the travel destination, the act of any government or other national or local authority including port or river authorities, industrial dispute, labour strikes, lock closure, natural or nuclear disaster, fire, chemical or biological disaster, unavoidable technical problems with transport, air traffic control strikes, flight cancellations and all similar events outside our or the supplier(s) control. In these rare occurrences whilst we will endeavour to provide suitable alternative arrangements where possible, we will not be liable to pay you any compensation or offer full refunds (refunds will be subject to deductions) or meet any costs or expenses you incur as a result.

Brexit: please note that certain Travel Arrangements may be affected as a result of the United Kingdom’s decision to leave the European Union. This is something which is completely unprecedented and outside our control, we would treat any such changes as Force Majeure.

Please ensure that you are adequately insured for any losses that may arise due to Force Majeure or events beyond our or our Supplier’s control. We shall have no responsibility to cover your losses if you failed to obtain a travel insurance immediately after your booking is confirmed.

7. Behavior:

When you book accommodation through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation provider or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. We can refuse to accept you or continue dealing with you if we, or another person in authority, believe your behaviour (by any form of communication or in person) is disruptive. If you are disruptive on your stay we can remove you from your accommodation. Disruptive behaviour includes being threatening or abusive, damaging property, upsetting, annoying or disturbing any guest, members of staff or agents or putting any of them in danger. Full cancellation charges will then apply and no refund will be given. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation provider concerned for the cost of the damage. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation provider or any third party as a result.

8. Your Stay:

A. Check-in is normally after 2 pm and if you check-in after midnight, your accommodation has been reserved for you from the previous day and this counts as the first night of your stay. Check-out is normally at 10 am.

B. Only you can use your accommodation and no other party can stay in your accommodation. You are responsible for any damage to your accommodation or its contents during your stay.

C. If you are in difficulty on your stay we will help by providing information on health services, local authorities and consular assistance and helping you to make phone calls, send emails or find alternative accommodation. You be responsible for any costs associated.

D. Personal Injury: Your accommodation is provided by suppliers who follow local standards. Overseas safety standards are generally lower than in the UK. If anyone travelling suffers injury, illness or death while you are staying at the accommodation that we have booked for you, you must tell us and the supplier involved about it and complete a report at the time.

9. Complaints:

If you have a problem during your stay, please inform the accommodation provider and your resort representative immediately, who will endeavour to put things right. Please be reminded that the contract for your arrangements is between you and the hotel. Therefore, any queries or concerns should be addressed to them during your stay and be reported to the hotel immediately. If you fail to follow this procedure there will be less opportunity for the hotel to investigate and rectify your complaint. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.

10. Our Responsibility to You:

We accept no responsibility about the actual provision of your booking as were are merely acting as an agent. However, in the event that we are found liable to you on any basis whatsoever, our maximum liability to you is limited to twice the cost of the commission we earn on your booking (or the appropriate proportion of this if not everyone on the booking is affected).

We do not exclude or limit any liability for death or personal injury that arises as a result of our negligence or that of any of our employees whilst acting in the course of their employment.

11. Insurance

Many Supplier/Principals require you to take out travel insurance as a condition of booking with them. In any event, we strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses, as well as ensuring you have cover for any activities you have booked, including additional cover for skiing/extreme sports/adventure travel and all other activities you have booked.

If you choose to travel without adequate insurance cover, neither the Supplier/Principal nor we will be liable to you for any losses howsoever arising, in respect of which insurance cover would otherwise have been available.

We reserve the right to change our booking terms and conditions any time.

This contract is governed by English Law, and the jurisdiction of the English Courts. You may however choose the law and jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.

Can we help you?

You can contact us for information regarding your booking at any time.