Information On Coronavirus (COVID-19) for Cyprus Paradise Customers
AdaPass Passenger Locator Form
As from the 6th September 2021 onwards if you arrive into North Cyprus by air, sea, land borders from abroad you will now have to complete the AdaPass Passenger Locator Form online before leaving for the TRNC and enter the country using generated QR code.
If you do not add your information to the https://www.adapass.gov.ct.tr website and do not receive a QR code you will be denied entry.
UK citizens will need to upload “NHS QR coded document”
TRNC citizens will need to upload “ADAPASS”
Republic of Turkey citizens will need to upload “HEALTHPASS”
EU citizens will need to upload “GREENPASS”
These documents will also be checked on arrival so passengers will need to bring them to present on entry.
Citizens of other countries are required to include valid vaccination cards and/or PCR test results in the section specified in the application. The attached documents will be checked upon arrival, so people must bring them with them.
This is mandatory for 18 years and over.
International travel is allowed, however the advice from the FCO is: "To prevent new COVID variants from entering the UK, you should not travel to amber or red list countries". As of 13th July 2021, the FCDO no longer advises against all but essential travel to Cyprus, based on the current assessment of COVID-19 risks.
Currently, South Cyprus is on the UK’s Amber list. North Cyprus is on the Amber list if you arrive and depart via the South of Cyprus, whereas if the the flight is via Turkey it will be deemed as if you have travelled via Turkey, which is on the Red list.
As of the 8th July 2021, South Cyprus added the UK to their Red list.
For the latest updates you can check the FCO travel advice for Cyprus here:
You can view the current Red, Amber and Green List and the rules to follow here:
The UK Government have provided a list of approved private COVID test providers (Test to Release for international travel):
UK Government passenger locator form
South Cyprus Links
North Cyprus Links
Refund Credit Notes (RCN's)
Existing RCN's - already issued RCN's with an expiry date of 31/03/21
In conjunction with ATOL and the Civil Aviation Authority (CAA) it has been decided that existing Cyprus Paradise issued RCN's (refund credit notes) have been extended until 30th September 2021. Your refund credit note can be used towards the cost of a new booking departing anytime up to & including 31st December 2022 and must be redeemed before 30th September 2021.
Frequently Asked Questions
When will I receive my refund if my holiday has been cancelled? - As soon as our suppliers have issued your refunds we will then process your refund as soon as possible or before the expiry date of your RCN (Refund Credit Note).
When am I able to use my RCN up until? - In conjunction with ATOL and the Civil Aviation Authority (CAA) it has been decided that existing Cyprus Paradise issued RCN's (refund credit notes) have been extended until 30th September 2021. Your refund credit note can be used towards the cost of a new booking departing anytime up to & including 31st December 2022 and must be redeemed before 30th September 2021.
Am I able to amend my holiday if I am unable to travel? - You can amend your holiday, however you will need to pay any differences in flight costs / accommodation costs, as well as an administration fee of £50 per booking. Selected Turkish Airlines / AnadoluJet bookings can be amended up to 35 days before departure free of charge. If your holiday is cancelled because of COVID, e.g. if the airline cancels the flight, then there is no administration fee to change your booking to a later date, you will be given a Refund Credit Note for use on future bookings.
Can I cancel / change my holiday because I do not want to travel because of COVID? - Disinclination to travel for any reason does not entitle you to a refund. You may be able to change your holiday for an additional fee, please contact our Customer Services Department for further information.
What happens if the UK, FCO or Cyprus government imposes a new travel ban before I travel? - If the airline cancels the flight because the country you are travelling to moves into a higher category, e.g green to amber, then you can receive an RCN to rebook for a later date or receive a refund if the airline cancels the flight. If the airline has not cancelled your flight, then you need to claim from your travel insurance or rebook for a later date.
What happens if the airline cancels the flights before I am due to travel? - If the airline cancels your flights, you can receive an RCN to rebook for a later date, or if you are unable to travel at a later date, you are entitled to a refund.
What happens if the UK government change the category whilst I am in Cyprus? - depending on the length of your stay in Cyprus, the government should give warning before changing the category. You may be able to claim from your travel insurance in order to come home early, or you can contact our Customer Services Department for further information if this situation arises.
Do I need a vaccine to be able to travel? - No you do not need to have been vaccinated in order to travel, you can also travel with negative PCR test results. However quarantine rules may apply if you are unvaccinated. Please check with the FCO for entry requirements and also check the North Cyprus travel rules here.
What happens if I have had my vaccine but my children haven’t, can they not travel? - Depending on the airline and their age at the time of departure, children can travel with a negative PCR test. Children under the age of 18 can enter North Cyprus with a fully vaccinated parent by providing a negative PCR test on arrival, with no requirement to quarantine. Please check the rules for individual airlines and also the entry requirements on the FCO website.
How do I get a COVID test in the UK? - Please see the UK government list of approved COVID test suppliers - https://www.gov.uk/government/publications/list-of-private-providers-of-coronavirus-testing
How do I get a COVID test in North / South Cyprus before departure and how much does it cost? - Most private hospitals provide PCR tests in North Cyprus for approximately 120TL - 150TL. You need to have a printed copy, the result on your phone will not be accepted. For South Cyprus, you will need to call the local authorities for information on testing facilities by calling 1450 or 1412.
Do you offer discounted COVID tests? - Unfortunately, we are unable to offer discounted testing. Please see the UK government list of approved COVID test suppliers above.
Does my travel insurance cover if we cannot travel due to COVID? - Some travel insurance companies offer cover against cancellation or curtailment due to COVID, please check with your insurance company. Alternatively, our preferred partner, Holiday Extras, offers holiday insurance including COVID cover, with 4 different levels of protection available.
Can we help you?
If you are travelling in the next 48 hours, please call:
- 0208 150 6088
- Email us