Information On Coronavirus (COVID-19) for Cyprus Paradise Customers
We are currently experiencing an extremely high volume of calls. Please rest assured that we will be contacting each and every customer regarding their travel plans as soon as we can, with in-resort repatriations and customers travelling in the following 7 days being our main priority. Please do not call or message us unless you are due to travel within the next week and you have not yet heard from us.
Customers who are travelling with us within the next month will be contacted as soon as possible, as we are contacting customers in departure-date order.
We thank you for your patience and support during this time.
If you have any questions relating to Coronavirus (COVID-19) please check the FAQs below.
We appreciate that many of our customers are asking for cash refunds now and we are working hard with the airlines and hotels to process refund requests as quickly as possible. Unfortunately, due to the scale of the situation we are experiencing significant delays in doing so and this in turn impacts our ability to refund you.
We are following ABTA guidelines and they have sought urgent Government help to ensure the rules around refunds are fit for purpose in the current situation and have therefore introduced the Refund Credit Note (RCN).
A Refund Credit Note entitles you to rebook a holiday at a future date, with no amendment fee or receive a cash refund at the expiry date of the note. It also retains the financial ATOL protection that you had with your original booking. Your RCN is valid until March 31st 2021 showing the amount of your credit note and you can use that against any holiday with Cyprus Paradise from when flights resume, up to and including December 31st 2021.
We are delighted to confirm that we have frozen our 2020 room rates for 2021! Working closely with our hotel suppliers, who are happy to extend any offers, discounts and room upgrades etc.
We urge you not to contact your credit card provider as we are adhering to ABTA & Governmental guidelines by providing the RCN facility. Therefore, chargebacks will not be processed against us .
If you have travel insurance you might find it quicker to apply for a refund under your policy. We will be able to assist you with the paperwork for this by providing you with a cancellation invoice.
Please see the advice given to customers on the ABTA website.
Your safety and peace of mind
Thank you for booking with us and trusting Cyprus Paradise for the last 27 years. The current situation is a difficult time for both the tourism industry and the world. This is the time to support each other, ensure we do not lose hope in travel and only continue with our holiday plans when it is safe to do so for everyone.
We are working closely with the government, health organisations and all suppliers to ensure we are following the latest advice as well as keeping our services up to date for you and ensuring that our customers are safe and that we are doing everything we can to help any customers affected.
How can I check the status of my holiday?
You will be contacted in due course if any changes are applied to your holiday booking. If you are travelling within the next week and have not yet been contacted, please call Customer Services on 0208 150 6088.
Package Holiday Bookings
We are contacting everyone in departure-date order.
Departures after 31st May
We will keep you updated on the current situation and if any changes are required nearer the time of your departure, a member of our team will be in contact with you to discuss your booking.
If you would like to reschedule your hotel-only booking for an alternative date, duration and board basis for the same dates for 2021 (up to 31st June 2021) we are able to offer you the same booking price. For amendments to different months, duration or board basis, extra charges may apply.
If you have booked a flight-only booking with us, then please check the current status of your flight with the airline directly, as cancellations / schedule changes are dependent on the conditions of the individual airline. Once we receive information from the airlines regarding your booking, you will be notified as soon as possible.
Car Hire & Transfer Only Bookings
Customers can rearrange their transfers and car hire bookings, or alternatively you can cancel and receive a full refund.