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Information On Coronavirus (COVID-19) for Cyprus Paradise Customers

Important Message

We are currently experiencing an extremely high volume of calls. Please rest assured that we will be contacting each and every customer regarding their travel plans as soon as we can, with in-resort repatriations and customers travelling in the following 7 days being our main priority. Please do not call or message us unless you are due to travel within the next week and you have not yet heard from us. 

Customers who are travelling with us within the next month will be contacted as soon as possible, as we are contacting customers in departure-date order. 

We thank you for your patience and support during this time. 

If you have any questions relating to Coronavirus (COVID-19) please check the FAQs below

Priority for Cyprus Paradise:

Your safety and peace of mind

Thank you for booking with us and trusting Cyprus Paradise for the last 27 years. The current situation is a difficult time for both the tourism industry and the world.  This is the time to support each other, ensure we do not lose hope in travel and only continue with our holiday plans when it is safe to do so for everyone.

We are working closely with the government, health organisations and all suppliers to ensure we are following the latest advice as well as keeping our services up to date for you and ensuring that our customers are safe and that we are doing everything we can to help any customers affected. 

Important Note

Please ensure your contact details are up to date in the Manage My Booking section or check/update them when you speak with one of our representatives so we can let you know directly if your holiday is affected.

Before you fly, please check the Foreign Office (FCO) website for the latest travel restrictions.

Frequently Asked Questions

How can I check the status of my holiday?

You will be contacted in due course if any changes are applied to your holiday booking. If you are travelling within the next week and have not yet been contacted, please call Customer Services on 0208 150 6088.  

Package Holiday Bookings

We are contacting everyone in departure-date order. Priority is given to in resort repatriations and those due to depart up to and including the 22nd March.

Departures between 16th March - 31st March

If your holiday is due to depart between the 16th of March and 31st of March we will be in contact with you as soon as possible. Due to current travel restrictions in Cyprus, no flights are entering Cyprus and unfortunately your booking has had to be cancelled. We are urging all customers to reschedule your booking to a later date and we will be in contact with you regarding this as soon as possible. 

Departures after 1st April

We will keep you updated on the current situation and if any changes are required nearer the time of your departure, a member of our team will be in contact with you to discuss your booking.

Hotel-Only Bookings

Bookings For Stays Between 16th March - 31st March

For accommodation-only bookings which are affected, we will honour the same per night price that you paid for the same duration / board basis so that you can reschedule your stay from the 1st of April up to and including the 31st of May 2020. The accommodation costs are higher as we move into high season, however we would like to ensure that our customers are minimally affected and are offering the same prices as a gesture of goodwill. 

If you would like to reschedule your hotel-only booking for a date after the 31st of May 2020, extra charges will apply. 

Stays After 1st April

We will keep you updated on the current situation and if any changes are required nearer the time of your departure, a member of our team will be in contact with you to discuss your booking.

Flight-Only Bookings 

If you have booked a flight-only booking with us, then please check the current status of your flight with the airline directly, as cancellations / schedule changes are dependent on the conditions of the individual airline. Once we receive information from the airlines regarding your booking, you will be notified as soon as possible.  

Car Hire & Transfer Only  Bookings

Customers can rearrange their transfers and car hire bookings, or alternatively you can cancel and receive a full refund.

Can we help you?
If you are travelling in the next 48 hours, please call:
0208 150 6088

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